Orateeth Toothbrush Caps – Ventilated Travel Covers (2-Pack)

Where do you ship from?

We have warehouses and logistics centers in Hong Kong, Mainland China, and the United States. Most orders are shipped from the warehouse or fulfillment center best positioned to provide efficient delivery.

During peak seasons, periods of high demand, or when inventory availability requires it, an order may be shipped from a different fulfillment location.

What are your shipping destinations?

We currently ship to the United States and a wide range of international markets, including the United Kingdom, Canada, Australia, Ireland, the Netherlands, New Zealand, Sweden, Denmark, Norway, Finland, Germany, Belgium, Spain, Italy, Austria, Portugal, Switzerland, Estonia, Lithuania, Latvia, Greece, Hungary, Poland, the Czech Republic, France, Singapore, the United Arab Emirates, Saudi Arabia, Romania, Croatia, and Hong Kong.

Shipping availability may vary by product and destination. If a destination is not available at checkout, we may be unable to ship to that location at that time.

How long does processing take?

We generally process and prepare orders for shipment within 1–3 business days.

During peak periods, holidays, promotional events, or periods of unusually high order volume, processing may take longer than usual.

In some cases, additional time may be required for order verification, product inspection, or fulfillment. Although we make every effort to maintain accurate inventory, an item may occasionally become unavailable after an order is placed. If this occurs, we will notify you as soon as reasonably possible.

What are your shipping times?

The estimated delivery time displayed at checkout includes both order processing and transportation time. Actual delivery times may vary depending on the destination, carrier, customs clearance, local delivery conditions, weather, holidays, and other factors outside our control.

As a general estimate, shipping time after an order is processed is approximately:

• United States: 5–12 business days

• Non-US destinations: 5–17 business days

These are estimated delivery timeframes only and are not guaranteed delivery dates.

Shipping Fee

We offer free shipping on orders over $20.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

What happens during peak seasons?

During holidays, major sales events, and other periods of high shipping volume, processing and delivery may take longer than usual.

Carrier networks may also experience delays during these periods. We recommend placing orders in advance when delivery by a specific date is important.

What about customs and international delays?

International orders may be subject to customs clearance, import procedures, inspections, taxes, duties, or other requirements imposed by the destination country.

Customs processing times vary by country and are outside our control. Such delays may affect the estimated delivery timeframe.

Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the Buyer.

What should I do if my order hasn’t arrived yet?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at support@orateeth.com and provide your order number and tracking information.

We will review the shipment status and, where appropriate, assist with contacting the carrier or submitting a delivery inquiry.

Please note that carrier delays, customs clearance, severe weather, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

What if my tracking shows that the package was delivered but I cannot find it?

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check your front door, mailbox, parcel locker, garage, side entrance, or other secure locations around the delivery address. You may also wish to check with household members, neighbors, building management, or others who may have accepted the package on your behalf.

If you still cannot locate the package, please contact us as soon as possible at support@orateeth.com. We may request delivery confirmation, delivery photographs, GPS or location information, or other available evidence from the carrier.

Depending on the circumstances, we may ask you to provide reasonable information or evidence to assist with the investigation.

What if I entered the wrong or incomplete delivery address?

Please carefully review your shipping information before completing your order.

The Buyer is responsible for providing a complete, accurate, and deliverable delivery address, including the recipient's name, street number, street name, correct street suffix, apartment or unit number where applicable, city, state or province, postal code, country, and contact telephone number.

If an incorrect, incomplete, misspelled, or otherwise inaccurate address provided by the Buyer causes a delivery failure, misdelivery, return to sender, loss of the package, or additional shipping costs, the Buyer is responsible for the resulting losses and costs, including, where applicable, product loss, return shipping charges, storage fees, customs or related charges, and additional reshipping or delivery fees.

The Seller may assist the Buyer by contacting the carrier or submitting a delivery investigation request; however, such assistance does not constitute an admission of liability, and the Seller does not guarantee that the package can be located, recovered, or successfully redelivered.

For full terms regarding delivery address responsibility, delivered-but-not-received orders, lost or misdelivered packages, and replacement or refund eligibility, please refer to Section 7 – Order Delivery and Address Responsibility of our Terms of Service.

Important Delivery Notice

Orders are shipped using third-party carriers. Carrier tracking information, delivery records, delivery photographs, GPS or location information, and other carrier-provided evidence may be used to determine the delivery status of an order.

If the carrier confirms that a package was successfully delivered to the delivery address provided at checkout, the order will generally be considered successfully delivered, subject to applicable law and any confirmed carrier error.

If a carrier confirms that a package was lost in transit or misdelivered, we will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.

Orateeth offers a 30-day standard return policy for eligible products. This policy applies alongside any mandatory consumer rights under applicable law. It explains our standard return process, refunds, order cancellation requests, and applicable statutory withdrawal rights.

Standard Returns

If you change your mind about a purchase, you may request a standard return within 30 days of delivery. Please submit your request through your account or via the "Manage Orders" link in our Support menu.

Unless applicable law requires otherwise, a standard return must meet all of the following conditions:

• The product is unused and in its original condition.

• The product is returned in its original packaging.

• All original accessories, parts, and components are included.

• The original protective or plastic sealing film remains intact, where applicable.

• Proof of purchase is provided.

Standard change-of-mind returns cannot be accepted if the product has been used, opened, installed, or placed into service, has been physically damaged or modified, is missing parts or accessories, or otherwise fails to meet the eligibility requirements above, except where applicable law provides otherwise.

For eligible standard returns, the customer is responsible for direct return shipping costs and any applicable return-related customs duties, taxes, or fees, unless Orateeth agrees to cover them or applicable law requires otherwise.

These standard return restrictions do not limit statutory rights relating to withdrawal, defective products, or goods that do not conform to the purchase contract.

Defective, Damaged, or Incorrect Products

If your product arrives damaged, is defective, does not work as intended, or you receive the wrong item, please contact us at support@orateeth.com as soon as possible. Include your order number and a description of the issue. We may request photos or a short video to help assess the problem.

Orateeth will review the issue and explain the available remedies under applicable law and our Warranty Policy. Depending on the circumstances, the remedy may include troubleshooting, replacement parts, repair, replacement, or a refund where appropriate or legally required.

For confirmed product issues covered by our commercial warranty or applicable consumer law, Orateeth will cover reasonable return shipping costs when a return is required, subject to any broader obligations under applicable law.

Our commercial warranty terms, including coverage, exclusions, and claim procedures, are explained in our separate Warranty Policy. The commercial warranty does not replace or limit mandatory statutory rights.

Refunds

For an approved standard return, Orateeth will process the refund within 48 hours after the return is approved. We will notify you whether your return has been approved or rejected after receiving and inspecting the returned product.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–15 business days for the funds to appear in your account.

Refunds required under applicable consumer protection law will be handled within the applicable statutory deadlines and in accordance with the relevant legal requirements.

EU Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 calendar days without giving a reason. This statutory right is separate from Orateeth's 30-day standard return policy.

For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive physical possession of the goods. For an order containing multiple goods delivered separately, the period generally begins when you receive the last item.

To exercise this right, contact us or submit a withdrawal request through your account or via the "Manage Orders" link in our Support menu within the applicable period.

After notifying us of your decision to withdraw, you must send the goods back without undue delay and normally no later than 14 days after notifying us.

You may be responsible for the direct cost of returning the goods where permitted by law and where the applicable disclosure requirements have been met. Orateeth may agree to cover these costs or may be required to do so under applicable law.

You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

Certain sealed goods may be excluded from the right of withdrawal after their seal has been broken where they qualify for a specific hygiene or health protection exception under applicable law. This exception applies only where the legal requirements are met.

Where a valid withdrawal entitles you to a refund, Orateeth will reimburse the applicable payments in accordance with EU and local law, including the cost of standard outbound delivery where required. Where permitted by law, additional delivery costs resulting from your choice of a more expensive delivery option than the least expensive standard delivery offered may be excluded from reimbursement.

Where permitted by law, reimbursement may be withheld until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

The right of withdrawal does not affect your separate statutory rights concerning defective or non-conforming products.

EU Legal Guarantee

Consumers in the European Union have statutory rights concerning goods that are defective or do not conform to the purchase contract. These rights apply independently of Orateeth's commercial warranty.

EU consumer law generally provides a minimum two-year legal guarantee for goods, although the detailed rules and any additional protections may vary by country. Depending on the circumstances and applicable law, remedies may include repair or replacement at no cost and, where the legal conditions are met, a price reduction or refund.

Nothing in this Return Policy or our Warranty Policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived.

How to Request a Return or Cancel an Order

To request a standard return or exercise an applicable withdrawal right, submit a request through your account or via the "Manage Orders" link in our Support menu.

To request an order cancellation, please contact us at support@orateeth.com or submit a request through your account as soon as possible. Cancellation requests are subject to order processing status.

If your order has already been dispatched, the standard return or applicable withdrawal process may apply instead. This does not affect any statutory rights you may have.

Please include your order number and a clear description of your request. For reports of product defects or damage, photos or a short video may be requested.

Final Provisions

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to waive, restrict, or exclude any mandatory legal right or remedy that cannot lawfully be waived, restricted, or excluded.

Standard Warranty

Eligible Orateeth devices purchased through official Orateeth sales channels in supported regions are covered by a 1-year limited commercial warranty against defects in materials and workmanship under normal and intended use.

Eligible customers may extend the commercial warranty to a total of 2 years by registering their product and subscribing to Orateeth updates through our official website, subject to the eligibility requirements below.

This commercial warranty is separate from any statutory consumer rights or legal guarantees that may apply in your country. It does not replace or limit those rights.

Warranty Coverage

The warranty covers confirmed defects in materials or workmanship that arise under normal and intended use during the applicable warranty period.

If a covered defect is confirmed, Orateeth may provide troubleshooting assistance, replacement parts, repair, or product replacement at no additional charge, subject to the terms of this warranty and applicable law.

Where a replacement is provided, it will be the same model where available or a product with comparable or greater functionality, subject to applicable law.

Warranty Exclusions

This commercial warranty does not cover damage or malfunction caused by:

• Normal wear and tear.

• Accidents, abuse, misuse, neglect, or improper handling.

• Incorrect operation or failure to follow the user manual or manufacturer instructions.

• Improper cleaning, maintenance, or installation.

• Liquid or moisture exposure outside the product's specified operating conditions or intended use.

• Improper charging, incorrect power sources, or charging accessories that do not meet the product's specified requirements.

• Use of unauthorized, incompatible, or non-standard parts or accessories where such use causes the damage.

• Commercial or non-household use.

• Physical or cosmetic damage that does not affect functionality, including scratches, dents, or discoloration.

• Modifications, unauthorized opening, repairs, or servicing by anyone other than Orateeth or an authorized service provider.

• External events beyond Orateeth's reasonable control, such as power surges or storms.

These exclusions apply to our voluntary commercial warranty only. They do not restrict any statutory rights or remedies that cannot lawfully be excluded.

Eligible Products and Extended Warranty Registration

This commercial warranty applies to eligible Orateeth devices, including electric toothbrushes and water flossers, purchased through official Orateeth sales channels in supported regions.

The extended 2-year commercial warranty is available only for eligible products that have been properly registered through the official Orateeth website and meet the applicable registration requirements, including subscribing to Orateeth updates.

Orateeth may verify the purchase channel, product model, purchase date, registration status, and other information reasonably relevant to a warranty claim.

Products and Accessories Not Covered

This commercial warranty covers eligible Orateeth devices. It does not cover consumable or replacement accessories, including brush heads, water flosser nozzles, charging cables, or other detachable components, unless otherwise required by applicable law.

This exclusion does not remove any statutory rights that may apply to separately purchased accessories or components.

How to Make a Warranty Claim

To submit a warranty claim, contact Orateeth Customer Service at support@orateeth.com.

Please provide:

• Your order number and proof of purchase.

• Confirmation of warranty registration if you are claiming under the extended 2-year commercial warranty.

• A clear description of the problem.

• Photos or videos showing the issue, where applicable.

We may request additional information or reasonable troubleshooting steps to assess the issue and determine whether it is covered under this commercial warranty.

If a product return is required for an approved warranty claim, Orateeth will provide return instructions. Orateeth will cover reasonable return shipping costs for confirmed issues covered by this warranty where a return is required, subject to any broader obligations under applicable law.

This commercial warranty provides the remedies described above for covered manufacturing defects. Any entitlement to a refund or other remedy will be assessed under applicable law and the relevant terms of our Return Policy.

Statutory Consumer Rights

This Warranty Policy describes Orateeth's voluntary commercial warranty. It does not limit, replace, or exclude any statutory rights, legal guarantees, or remedies available to consumers under applicable law.

Consumers in the European Union generally benefit from a minimum 2-year statutory legal guarantee for goods, independently of any commercial warranty offered by Orateeth. Applicable national law may provide additional protections.

For information about standard returns, refunds, order cancellations, and the EU right of withdrawal, please see our Return Policy.