Warranty Policy

Standard Warranty

Every Orateeth device is backed by a 1-year limited warranty, extendable to 2 years by registering your product and joining Orateeth updates through our official website. This warranty covers repair or replacement of any manufacturing defects during the warranty period under the terms outlined below, ensuring long-term reliability and peace of mind.

Warranty Coverage

  1. Orateeth's warranty covers defects in materials or workmanship under normal use. It does not cover:
    • Cosmetic damage (e.g., scratches)
    • Damage caused by:
      • Normal wear and tear
      • Accidents, misuse, or exposure to dirt or water
      • Unauthorized tampering or repairs
      • Improper use or failure to follow care instructions
      • Charging errors or using non-Orateeth chargers
      • Commercial use or modifications to the product

Terms & Conditions

  1. Repair or Replacement: If a defect is confirmed during the warranty period, Orateeth will repair or replace the product at no cost. The replacement may vary in color or model, but will be of equal or higher functional value.
  2. Proof of Purchase: To submit a warranty claim, customers may be required to provide proof of purchase and warranty registration confirmation. Please keep these records for your reference.
  3. Geographic Limitations: This warranty is valid for products purchased from official Orateeth channels in supported regions. Coverage may vary by country and is subject to applicable local consumer laws. Please refer to your product packaging or official website for detailed information.
  4. Exclusions from Warranty: The warranty does not cover damage caused by:
    • Accidents, abuse, misuse, or neglect
    • Unauthorized repairs or servicing
    • Modifications without Orateeth's consent
    • Damage caused by non-Orateeth accessories or failure to use Orateeth-approved accessories

Environmental Considerations

Orateeth is committed to environmental sustainability. Our products may contain recyclable electronic components or batteries. Customers are encouraged to dispose of these products at designated electronic waste collection points for proper recycling.

How to Make a Warranty Claim

To initiate a warranty claim, contact Orateeth Customer Service at support@orateeth.com and provide the following:

  • Proof of purchase (sales receipt)
  • Extended warranty confirmation email
  • A detailed description of the defect, including photos or videos (if applicable)

Disclaimer

  • This warranty policy applies only to Orateeth devices (toothbrushes and water flossers), not accessories (e.g., brush heads, nozzles, etc.).
  • Orateeth reserves the right to determine the eligibility of the product for the 1-year extended warranty based on factors such as purchase channel, model, and purchase date.
  • This policy does not affect your statutory rights under applicable consumer protection laws.