Orateeth Q5 Water Flosser – LED Display & UV Sanitizing

Return Policy

Orateeth offers a 30-day return policy. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging with tags attached. The plastic sealing film must remain intact, and the receipt is required. Please note that the buyer is responsible for return shipping costs, including any applicable customs duties, taxes, and import fees, unless the return is due to a defective product or a merchant error.

We do not accept returns for the following:

• Products returned after the 30-day return period.
• Items that have been physically damaged, modified, or damaged by liquids.
• Items that are missing parts or not covered by warranty.

Damages and Issues

Orateeth offers a 2-year standard warranty. Products registered on orateeth.com are eligible for an additional 1-year extended warranty. Please inspect your order upon reception and contact us immediately at support@orateeth.com if the product is defective, damaged, or if you receive the wrong item. We will assess the issue and take appropriate action, whether that be a refund, replacement, or repair.

Exchange Conditions

This warranty does not cover damages caused by:

• Misuse or abusive use, including physical abuse or damage by liquids.
• Incorrect operation or failure to follow the user manual or manufacturer instructions.
• Improper installation or maintenance.
• Failure to clean the product properly.
• Use of unauthorized or non-standard parts (e.g., incompatible chargers).
• Exposure to excessive heat, moisture, or dampness.
• Damage caused by external factors such as power surges, storms, or acts of terrorism.
• Modifications, repairs, or any other work done by someone other than the Orateeth Support Team.

Exchanges

We only replace items that are defective or damaged. If you need to exchange a defective or damaged product for the same item, please email us at support@orateeth.com to initiate the exchange process.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• We will process your return and refund request within 48 hours. If approved, your refund will be credited back to your original payment method within 7–15 business days.
• Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.

Final Provisions

We are always happy to help if you have any questions or concerns. Please contact us first so we can resolve any issue as quickly as possible.

If a resolution cannot be reached, these Terms shall be governed by and construed in accordance with the laws of Hong Kong, and any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Standard Warranty

Every Orateeth device is backed by a 1-year limited warranty, extendable to 2 years by registering your product and joining Orateeth updates through our official website. This warranty covers repair or replacement of any manufacturing defects during the warranty period under the terms outlined below, ensuring long-term reliability and peace of mind.

Warranty Coverage

1. Orateeth's warranty covers defects in materials or workmanship under normal use. It does not cover:
   • Cosmetic damage (e.g., scratches)
   • Damage caused by:
     • Normal wear and tear
     • Accidents, misuse, or exposure to dirt or water
     • Unauthorized tampering or repairs
     • Improper use or failure to follow care instructions
     • Charging errors or using non-Orateeth chargers
     • Commercial use or modifications to the product

Terms & Conditions

1. Repair or Replacement: If a defect is confirmed during the warranty period, Orateeth will repair or replace the product at no cost. The replacement may vary in color or model, but will be of equal or higher functional value.
2. Proof of Purchase: To submit a warranty claim, customers may be required to provide proof of purchase and warranty registration confirmation. Please keep these records for your reference.
3. Geographic Limitations: This warranty is valid for products purchased from official Orateeth channels in supported regions. Coverage may vary by country and is subject to applicable local consumer laws. Please refer to your product packaging or official website for detailed information.
4. Exclusions from Warranty: The warranty does not cover damage caused by:
   • Accidents, abuse, misuse, or neglect
   • Unauthorized repairs or servicing
   • Modifications without Orateeth's consent
   • Damage caused by non-Orateeth accessories or failure to use Orateeth-approved accessories

Environmental Considerations

Orateeth is committed to environmental sustainability. Our products may contain recyclable electronic components or batteries. Customers are encouraged to dispose of these products at designated electronic waste collection points for proper recycling.

How to Make a Warranty Claim

To initiate a warranty claim, contact Orateeth Customer Service at support@orateeth.com and provide the following:

• Proof of purchase (sales receipt)
• Extended warranty confirmation email
• A detailed description of the defect, including photos or videos (if applicable)

Disclaimer

• This warranty policy applies only to Orateeth devices (toothbrushes and water flossers), not accessories (e.g., brush heads, nozzles, etc.).
• Orateeth reserves the right to determine the eligibility of the product for the 1-year extended warranty based on factors such as purchase channel, model, and purchase date.
• This policy does not affect your statutory rights under applicable consumer protection laws.