Frequently Asked Questions
Have questions about shopping with Orateeth? Find answers about payments, shipping, orders, returns, and product support below. If you need further assistance, our customer support team is here to help.
1. What payment methods do you accept?
We accept PayPal and major credit and debit cards. Available payment options will be displayed during checkout.
2. Is my payment information secure?
Yes. Payments are processed through authorized third-party payment providers using industry-standard encryption and security measures to help protect your transaction information.
3. Where does Orateeth ship?
We currently ship to the United States and a wide range of international destinations, including the United Kingdom, Canada, Australia, and many European and Asian countries.
Shipping availability may vary depending on the product and destination. Please check the available country or region options at checkout to confirm whether delivery is available to your address.
4. How much does shipping cost and how long does delivery take?
We offer free shipping on orders over $20.
Orders are generally processed within 1–3 business days. After processing, estimated shipping times are:
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United States: 5–12 business days
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International destinations: 5–17 business days
The delivery estimate displayed at checkout includes both processing and shipping time. Actual delivery times may vary due to customs clearance, carrier operations, holidays, and other factors beyond our control. These timeframes are estimates, not guaranteed delivery dates.
For more details, please visit our Shipping Policy.
5. How can I track my order?
You can check your order status through our Manage Orders page.
For assistance with a shipment, contact us at support@orateeth.com with your order number and the email address used at checkout.
6. Can I change my shipping address or cancel my order after placing it?
Please contact us at support@orateeth.com as soon as possible if you need to change your shipping address or cancel an order.
Changes and cancellations may be requested before the order is shipped, subject to its processing status. Once an order has been dispatched, we may no longer be able to make changes.
Please double-check your shipping information before completing checkout to help avoid delivery issues.
7. What is your return and refund policy?
Orateeth offers a 30-day return period from the date of delivery for eligible products.
For standard change-of-mind returns, products must be unused, in their original condition and packaging, and include all original accessories and components. Original protective seals must also remain intact where applicable.
For eligible standard returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.
Once an approved return has been processed, refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–15 business days for the funds to appear.
For complete details, please read our Return Policy.
8. What should I do if my order arrives damaged, defective, incorrect, or with missing items?
Please contact us at support@orateeth.com as soon as possible and include your order number and a description of the issue.
For damaged, defective, or incorrect products, we may request photos or a short video to help assess the situation. Our support team will review your case and explain the appropriate next steps.
9. Do Orateeth products come with a warranty?
Eligible Orateeth devices, including electric toothbrushes and water flossers, come with a 1-year limited warranty covering confirmed defects in materials and workmanship under normal and intended use.
Eligible customers can extend the commercial warranty to a total of 2 years by registering their product and subscribing to Orateeth updates through our official website, subject to the applicable eligibility requirements.
For full coverage details and registration information, please visit our Warranty Policy.
10. What should I do if my tracking information shows that my package was delivered, but I haven't received it?
First, check your mailbox, front door, parcel locker, garage, and other possible delivery locations. You may also wish to check with household members, neighbors, or building management.
If you still cannot locate your package, contact us at support@orateeth.com as soon as possible. We will review the delivery information and may work with the carrier to investigate the situation.
Still have questions?
Our customer support team is ready to assist you.
Email: support@orateeth.com